Legal

Terms & Conditions

Including Service Disclaimer, Results Disclosure & Limited Warranty

Effective Date: June 24, 2026 · vacsil.com

These Terms and Conditions ("Terms") govern your use of https://www.vacsil.com and your purchase of services from Vacsil, a mobile headlight restoration service operated by Safetz, LLC ("Company," "we," "us," or "our"). By booking a service, contacting us, or using our website, you agree to be bound by these Terms.

1.Services

Vacsil provides mobile headlight restoration services at a location of your choosing within our service area. All services are performed on-site at your vehicle's location.

Scope of Service

Our standard headlight restoration service includes wet sanding, polishing, and UV protective coating application to exterior headlight lenses. It does not include:

Replacement of headlight assemblies or bulbs
Repair of internal fogging, moisture, or cracked lenses
Repair of electrical components
Any work on the vehicle interior

2.Service Disclaimer & Results Disclosure

PLEASE READ THIS SECTION CAREFULLY. Headlight restoration results vary depending on the condition, age, material, and manufacturer coating of your headlight lenses. By booking our services, you acknowledge and agree to the following:

Results are not guaranteed to be uniform or perfect. Oxidation, yellowing, and haze can vary across the same lens.
Headlights with internal fogging, moisture intrusion, cracks, or deep pitting may show limited or no improvement. We will advise you before proceeding where possible, but some conditions are not identifiable until work begins.
Headlights with failed or compromised factory coatings may not bond well with our sealant, which can affect the longevity of results.
Our UV protective coating is designed to extend the clarity of restored lenses. Longevity varies based on climate, parking conditions, and vehicle age. We do not guarantee a specific duration of results.
Some severely degraded headlights may not be restorable and may require replacement. If we determine a headlight cannot be meaningfully improved, we will inform you and a partial or full charge may still apply for labor performed.

We exercise professional judgment in all services. Our goal is to deliver the best possible result for your vehicle's specific condition.

3.Automated Tools, AI Estimates & the Headlight Check

We offer automated and AI-assisted tools on our website and in our communications — including the Vacsil Headlight Check and Headlight Health Score™, automated or AI-assisted quotes and estimates, chat assistants, and AI-generated images (such as restoration "after" preview images). These tools are provided for convenience and general guidance only. By using them, you acknowledge and agree to the following:

Automated and AI-generated outputs can be inaccurate or wrong. Scores, condition labels, summaries, recommendations, quotes, and estimates are produced by artificial intelligence from limited information — often a single photo — and may be incomplete, mistaken, or fail to reflect the true condition of your vehicle. They are not a professional inspection, diagnosis, or appraisal.
Appearance only — not safety. The Headlight Health Score™ and any condition ratings assess the cosmetic appearance of the lens only. They do not measure safety, roadworthiness, legal or DOT compliance, light output, or the mechanical or electrical condition of your vehicle or its lighting. Do not rely on them for any safety-related decision.
AI preview images are illustrations, not promises. Any AI-generated "restored," "after," or preview image is a simulated illustration of a possible result — not a representation, promise, or guarantee of the actual outcome. Real results vary with each lens (see Section 2).
Automated results are non-binding and must be confirmed by a human. Any score, quote, recommended package, or estimate from an automated tool is preliminary and non-binding, and must be confirmed by a Vacsil representative and, where applicable, a hands-on inspection before it is relied upon. A live, in-person inspection by a qualified technician is the final authority.
You should not make purchase, repair, safety, or other decisions based solely on the output of these tools.
Data you submit to these tools (such as photos, vehicle details, and contact information) may be processed by third-party AI providers to generate results. See our Privacy Policy for details.

ALL AUTOMATED AND AI-GENERATED OUTPUTS — INCLUDING SCORES, RATINGS, ESTIMATES, RECOMMENDATIONS, AND IMAGES — ARE PROVIDED "AS IS," FOR INFORMATIONAL PURPOSES ONLY, AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, VACSIL AND SAFETZ, LLC DISCLAIM ALL LIABILITY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON AUTOMATED OR AI-GENERATED OUTPUTS. ALWAYS CONFIRM WITH A VACSIL REPRESENTATIVE AND A HANDS-ON INSPECTION.

4.Limited Warranty

Warranty Coverage — Labor & Workmanship Only. Vacsil warrants that headlight restoration services will be free from defects in workmanship for the period corresponding to the package purchased, as outlined below. This warranty covers our labor and application process only. It does not extend to the performance, longevity, or failure of any third-party product, coating, or material used during the service.

Package	Warranty Period	Coverage	Remedy
Vacsil Essential	30 Days	Workmanship only	Warranty service call
Vacsil Premium	6 Months	Workmanship only	Warranty service call
Vacsil Elite Restore	1 Year	Workmanship only	Warranty service call

What Is Covered

Re-clouding, re-hazing, or peeling of the UV coating that results directly from our application or preparation workmanship within the applicable warranty period.
Uneven finish or visible defects attributable to our service technique, reported within the warranty period.

What Is Not Covered — Exclusions

The following are expressly excluded from this warranty and do not qualify for a warranty service call, credit, or refund:

Pre-Existing & Structural Conditions

Internal fogging, condensation, or moisture inside the headlight assembly
Cracks, chips, or physical damage to the lens surface
Deep pitting or surface damage beyond the reach of surface restoration
Failed, peeling, or delaminating factory coatings present before service

Environmental & Storage Conditions

Vehicles stored outdoors without cover in direct, prolonged sunlight — UV degradation from sun exposure is accelerated without a garage or carport and is not covered
Exposure to extreme heat environments (e.g., desert climates, vehicles parked on asphalt in direct sun for extended periods)
Coastal or high-salt-air environments that accelerate surface degradation
Exposure to industrial fallout, tree sap, bird droppings, or airborne contaminants left untreated on the lens
Storm damage, hail, road debris impact, or other physical damage occurring after service

Maintenance Requirements

Proper maintenance is required to keep this warranty valid. The warranty is void if the customer fails to maintain the restored headlights in accordance with the following:

Avoid automatic car washes with harsh brushes, abrasive rollers, or strong chemical detergents — these strip UV coatings prematurely
Do not apply wax, polish, compound, or abrasive products directly to the headlight surface after restoration
Do not use solvent-based cleaners, acetone, or alcohol-based products on the lens
Hand washing with pH-neutral soap and a soft microfiber cloth is recommended
VacHydra Windshield Treatment add-on customers should follow any supplemental care instructions provided at time of service

Other Exclusions

Damage caused by third-party work, modification, or products applied to the headlights after our service
Normal wear and gradual dulling beyond the stated longevity window for each package
Vehicles with heavily modified or aftermarket headlight assemblies not suited to standard restoration techniques
Services where the customer declined our pre-service condition assessment or recommendation to skip service on a compromised lens

Warranty Remedy

The sole remedy under this limited warranty is a warranty service call, subject to technician inspection and claim validation. If the issue is determined to be a workmanship defect covered under this warranty, corrective restoration will be performed at no charge. No refunds, credits, or cash compensation are provided under this warranty. The warranty service call must be scheduled within 30 days of the claim being approved. Warranty service is subject to technician availability and our standard scheduling process.

How to Make a Warranty Claim

To submit a warranty claim, contact us within the applicable warranty period:

Email: support(@)vacsil.com
Website: https://www.vacsil.com

Please include your name, original service date, package purchased, vehicle information, and a description of the issue. We may request photos or additional information prior to scheduling a technician visit. Photo review is part of our initial claim assessment and does not guarantee approval or a service call. We will respond within 2 business days.

5.Appointments & Scheduling

Appointments may be scheduled via our website, phone, text, or email. Bookings made through automated or AI-assisted systems are subject to confirmation by our team.
We reserve the right to reschedule or cancel appointments due to weather, unsafe conditions, equipment issues, or other circumstances beyond our control. We will notify you as soon as possible.
You are responsible for ensuring your vehicle is accessible at the agreed-upon time and location.

6.Quotes & Pricing

Quotes provided via phone, text, email, chat, or AI-assisted systems are estimates only and are not binding until confirmed in writing by a Vacsil representative.
Final pricing may vary based on the actual condition of your headlights upon inspection.
We reserve the right to update our pricing at any time. Confirmed bookings will be honored at the quoted price unless the scope of work changes.

7.Payment

Payment is due upon completion of service unless otherwise agreed in advance.
We accept major credit/debit cards and other payment methods as noted at the time of booking.
Returned payments, chargebacks, or declined transactions may result in additional fees and suspension of future services.

8.Headlight Care Membership (Subscriptions)

The Headlight Care Membership is an optional recurring subscription, separate from one-time restoration services. The following terms apply to all memberships in addition to the rest of these Terms.

YOUR MEMBERSHIP AUTOMATICALLY RENEWS. BY ENROLLING, YOU AUTHORIZE VACSIL (SAFETZ, LLC) TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD THE MEMBERSHIP FEE FOR YOUR PLAN — BILLED MONTHLY OR ANNUALLY, AS YOU SELECT — AT THE START OF EACH BILLING PERIOD, UNTIL YOU CANCEL. WE WILL NOTIFY YOU BEFORE ANY PRICE CHANGE TAKES EFFECT. YOU MAY CANCEL ONLINE AT ANY TIME.

What's Included

Headlight clarity check — send photos anytime for an AI-assisted assessment, plus one in-person maintenance visit per year
Cleaning and polishing as needed, at our reasonable discretion, scheduled as a maintenance visit when warranted (not unlimited or on-demand service)
Vacsil VacHydra windshield treatment available with a maintenance visit
Member discount on future restoration services
Member discount on headlight restoration for additional household vehicles^∗
Priority scheduling

^∗Additional household vehicles: Membership only applies to a single vehicle. However, you can use your member discount to restore the headlights of other vehicles in your household. If those vehicles need membership, you can purchase additional plans to get yearly benefits.

Membership benefits are available within our service area. Your yearly check-up has two parts: (1) an on-demand photo clarity assessment you can request anytime by uploading photos, and (2) one in-person maintenance visit per year, scheduled by appointment, which may include cleaning, polishing, a clarity check, and VacHydra as warranted. Additional physical services beyond the included visit are scheduled separately. The membership is a maintenance and benefits plan only — it is not an insurance policy, service contract, or warranty, and it does not guarantee any specific result.

Billing & Auto-Renewal

You are charged the membership fee at enrollment and again at the start of each billing period (each month or each year, per your plan) automatically.
The membership continues and renews indefinitely until you cancel.
We may change membership pricing or benefits. We will provide notice before any price change takes effect, and the new price will apply to your next renewal. Continued membership after the change constitutes acceptance.

Cancellation

You may cancel at any time, online, through your member account or membership-management link — no phone call required.
Cancellation takes effect at the end of your current billing period. You keep your membership benefits until that date, and you will not be charged again.

No Refunds

Membership fees are non-refundable. We do not provide partial, prorated, or pro-rata refunds for the unused portion of any billing period. When you cancel, your benefits simply continue until the end of the period you have already paid for.

Failed Payments

If a renewal payment fails, we may retry the charge and may suspend membership benefits until payment is successful.
We may cancel a membership for continued non-payment.

Eligibility

Each membership applies to a single vehicle, identified at enrollment. You can use your member discount to restore the headlights of other vehicles in your household, and you can purchase additional plans for vehicles that need their own yearly membership. Membership benefits are tied to the enrolling customer and the covered vehicle and are non-transferable. We reserve the right to modify or discontinue the membership program, subject to honoring memberships already paid for through the end of their current period.

9.Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VACSIL AND SAFETZ, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES OR WEBSITE.

Our total liability for any claim arising out of a service shall not exceed the amount paid for that specific service.

We are not responsible for pre-existing damage, mechanical defects, or conditions present before our service was performed.

10.Indemnification

You agree to indemnify, defend, and hold harmless Vacsil, Safetz, LLC, and their respective officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services or your violation of these Terms.

11.Right to Refuse Service

We reserve the right to refuse service to any customer at any time for any lawful reason, including but not limited to unsafe conditions, inaccessible vehicles, abusive behavior, or inability to verify appointment details.

12.Intellectual Property

All content on https://www.vacsil.com, including text, graphics, logos, and images, is the property of Safetz, LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

13.Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Riverside County, California.

14.Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

15.Contact Us

Questions about these Terms? Contact us:

Vacsil / Safetz, LLC

Email: legal(@)vacsil.com
Website: https://www.vacsil.com