VACSIL
Legal

Privacy Policy

Including Cookie Policy & AI/Automated Communications Disclosure

Effective Date: May 26, 2026 · vacsil.com

Vacsil is a mobile headlight restoration service operated by Safetz, LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit https://www.vacsil.com, contact us, or use our services. It also covers our use of cookies and our disclosure of automated and AI-assisted communications, as required under California law and applicable federal regulations.

By using our website or services, you agree to this policy. If you do not agree, please do not use our website or services.

1.Information We Collect

A.Information You Provide Directly

  • Full name, phone number, and email address
  • Vehicle information (make, model, year, license plate if provided)
  • Service location or address for mobile appointments
  • Payment information (processed securely through third-party payment processors — we do not store full card numbers)
  • Messages, questions, or feedback you send via phone, text, email, or website chat

B.Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time on site, and referral sources
  • Cookie and tracking data (see Section 6 — Cookie Policy)

C.Information from Third Parties

  • Scheduling or appointment data entered through our booking system
  • Communications routed through our customer relationship management (CRM) platform

2.How We Use Your Information

We use your personal information to:

  • Schedule and confirm service appointments
  • Provide quotes and estimates for services
  • Process payments and send receipts
  • Send appointment reminders and follow-up communications
  • Respond to your questions and support requests
  • Send promotional emails and service updates (with your consent)
  • Improve our website and services
  • Comply with applicable laws and regulations

3.How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers: Companies that help us operate our business, including scheduling tools, payment processors, email marketing platforms, and CRM systems. These providers are contractually obligated to protect your data.
  • AI and automation tools: We use AI-assisted tools to handle scheduling, quotes, and customer communications. These tools process your information on our behalf (see Section 5 — AI Disclosure).
  • Legal authorities: If required by law, court order, or to protect our rights or the safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.Your Rights Under California Law (CCPA/CPRA)

As a California resident, you have the following rights regarding your personal information:

  • Right to Know: Request what personal information we collect, use, share, or sell.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out: We do not sell personal information. If this changes, we will update this policy and provide an opt-out mechanism.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at: legal(@)vacsil.com or through our website at https://www.vacsil.com. We will respond to verified requests within 45 days as required by California law.

5.AI & Automated Communications Disclosure

Vacsil uses artificial intelligence (AI) and automated systems to assist with certain customer-facing functions, including:

  • Scheduling appointments and sending confirmations or reminders
  • Generating service quotes and estimates based on information you provide
  • Responding to inquiries submitted via phone call, text message, email, or website chat

You may interact with an AI or automated system when contacting us. These systems are designed to assist you efficiently, but a human team member is always available upon request. If you would prefer to speak with a person at any time, simply ask and we will connect you.

Information you share with these automated systems is handled in accordance with this Privacy Policy. AI-generated quotes are estimates only and are not binding until confirmed in writing by a human representative of Vacsil.

6.Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience and help us understand how visitors use our site.

A.What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and collect usage data.

B.Types of Cookies We Use

  • Essential cookies: Required for basic website functionality such as booking forms and navigation.
  • Analytics cookies: Help us understand how visitors interact with our site so we can improve it.
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance, if applicable.

C.Your Cookie Choices

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. A cookie consent banner on our website allows you to manage your preferences upon your first visit.

7.Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8.Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9.Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11.Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Vacsil / Safetz, LLC

Email: legal(@)vacsil.com
Website: https://www.vacsil.com